Return Policy
Please Contact our Customer Services our staff will be happy to assist you with any specific questions about your order delivery or your RMA [Return Merchandise Authorization]
Do not return merchandise direct to us or to the manufacturer without an RMA number.
[Return Merchandise Authorization)
Warranty
New = Standard manufacturer’s warranty.
Remarketed = 12 month manufacturer’s warranty.
Demo/ Ex-lease = 90 day warranty through Ebuz.
Trade-in = 30 day warranty through Ebuz.
Customer Service helpful Points:
Please contact our customer services first to assist you with any specific questions about any returns.
Please keep all packaging and documents enclosed in case you need to return items.
Please write RMA number clearly on the outside of the package on all returns.
If you cancel a contract through no fault of Ebuz a 20% handling charge will apply on all returns.
It’s the responsibility of customers to make sure that items returned are well packed and insured.
You are advised not to accept any damaged packages.
When contacting customer service, please provide your invoice and phone number.
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Find quick answers to your questions in FAQs.
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